Job Description

Date posted: 09.05.2024 Requisition Number: 2024-39869 Business unit: Community Solutions Location: Syracuse, New York Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SIB130

The Small and Medium Business (SMB) Sales Representative position is a consultative inbound sales position within our Spectrum Business organization.  As part of our growing team, representatives handle nation-wide inbound calls from new and existing Business customers.  Representatives present tailored solutions to enhance businesses through our Internet, Voice, TV and Mobile services. Sales Representatives interact with business owners, management companies and IT consultants to identify needs and recommend comprehensive solutions. Sales representatives can earn $61K in their first year with our highest earners making $110,000+.

MAJOR DUTIES AND RESPONSIBILITIES

• Engage in dynamic sales conversations with Business customers regarding Internet, Voice, TV and Mobile services.

• Actively and consistently support all efforts enhance the customer experience.

• Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics.

• Utilize discovery questions to build and present technology solutions that fit business needs.

• Representatives are responsible for placing orders, scheduling installation appointments, and customer follow up while working within multiple computer applications. 

• Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach.

• Interact with other internal Spectrum Business support departments to complete sales and resolve customer issues.

• Educate customers in the use of installed products, service offerings, billing, charges, and product features.

• Handle multiple tasks simultaneously: listening, answering questions, viewing windows and order entry.

• Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all customer interactions.

• Follow-up with customers via telephone or email to ensure successful sales interactions.

• Increase knowledge of competitors’ pricing, packaging and products to discuss side by side comparisons of Spectrum Business’ and competitors’ products and services.

• Promote and communicate current marketing campaigns and promotions.

• Perform other duties as required by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Strong communication skills in a professional setting including the ability to read, write, speak and understand English
• Ability to use computer equipment and appropriate software applications including billing system and other role-related tools

• High performance driven individual; goal oriented

• Ability to create positive experience interacting with customers

• Fluent in Microsoft programs; Outlook, Excel

• Must be available Monday through Friday

• Ability to work variable hours; may include evening hours, and non-federal holidays

Required Education

• High school diploma or equivalent

Required Related Work Experience and Number of Years

• 1 year professional work experience
• 1 year sales background

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Highly motivated and target driven with a proven track record in sales
• Relationship management skills and openness to feedback
• Proven work experience as a sales representative
• Excellent selling, communication and negotiation skills

Preferred Education

• College degree in business, marketing or related field, or equivalent experience

Preferred Related Work Experience and Number of Years

• 1 year of sales experience with a proven track record of results preferred

WORKING CONDITIONS

• Office environment - Call Center environment

SIB130 2024-39869 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.00 and $22.30 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $23,400 .

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Holiday work, Full time, Work experience placement, Local area, Afternoon shift, Monday to Friday,

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