Job Description

About the Role:

Yardi is currently seeking a dynamic and experienced
Consultant to play a crucial role in training clients, supporting software
implementations, and fostering strong client relationships for our Senior
Living product suite. In this role, you'll partner with clients to provide
consultative guidance, streamline implementation, offer ongoing support, and
deliver tailored solutions. Enjoy a collaborative environment while playing a
key role in transforming the senior living experience with Yardi’s cutting-edge
technology.

What You’ll Do:

• Ability to travel up to 50%.
• Analyze Client Needs: Utilize your keen attention to detail
  to assess and interpret client operational needs, identifying the best software
  products and services to meet their business and process goals.
• Advise Clients: Leverage your strong interpersonal skills to
  guide clients on enhancing or expanding their use of software, ensuring they
  gain maximum value.
• Build Alliances: Establish and maintain robust relationships
  with clients, ensuring high levels of satisfaction and retention.
• Resolve Issues: Analyze and resolve software functionality
  and reporting problems, ensuring smooth operations for clients.
• Manage Integrations: Oversee ongoing software integrations,
  maintenance, and updates in collaboration with clients.
• Lead Implementations: Guide clients through the entire
  software implementation process, from setup to integration, determining initial
  system configurations.
• Ensure Success: Perform or assist with testing, data
  mapping, conversion, user training, and other services to guarantee successful
  software deployment.
• Conduct Meetings: Facilitate and participate in client
  meetings, providing expert counsel to instill confidence in software use.
• Enhance Processes: Conduct system and business process
  reviews, identifying inefficiencies and recommending productivity improvements.
• Proactive Support: Address potential client concerns
  preemptively and enlist support for complex client requests and issues.
• Document Solutions: Develop and document solutions and best
  practices for a solutions repository.
• Advise Best Practices: Offer recommendations on best
  practices relevant to clients' use of products and services.
• Identify Opportunities: Recognize and refer opportunities to
  sell additional products and services to existing clients.
• Collaborate Internally: Work closely with client services,
  programmers, marketing, and sales teams to meet client needs and maintain high
  customer service standards.
• Advise Development: Provide feedback to the development team
  on product functionality.

Who You Are:

• MDS Coordinator Certification or Director of Nursing or
  equivalent experiences.
• Bachelor’s Degree in Business, Finance, Math, or
  Computer/Engineering Sciences; or an equivalent combination of education and
  experience.
• Five plus (5+) years of experience in software or business
  process consulting or equivalent consulting experience interacting with
  customers.
• Proven ability to manage projects with multiple touch
  points.
• Proven client-centered commitment and focus.
• Proven ability to meet critical deadlines and prioritize
  multiple tasks in a fast-paced environment.
• Independent, sound decision-making, critical thinking, and
  problem-solving skills.
• Excellent written and oral communication skills.
• Client-centered commitment and focus.
• Excellent interpersonal skills.
• Collegial, team-oriented disposition with the desire and
  ability to establish cooperative working relationships with all levels of
  employees and clients.
• Ability to think and act strategically by visualizing new
  possibilities, challenging assumptions, and recommending the implementation of
  new ideas or strategies.
• Proficiency in Microsoft 365 desktop applications.
• Ability to travel up to 80%.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

Join us in delivering top-notch consulting services and
making a significant impact on the success of our Senior Living clients. If
you're ready to use your expertise to drive positive outcomes, we want to hear
from you!

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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