Customer Service Specialist-Mail Room Experienced Job at Acies IT Solutions, Medford, MA

  • Acies IT Solutions
  • Medford, MA

Job Description

Job Title- Customer Service Specialist.MS Ops
Duration-02 Months Contract to Permanent
Location-Medford, MA, 02155
Salary:$18.00/hr on W2
Benefits: Eye Care, Dental and Medical

***Shift timings***
8:30 AM to 5:00 PM (Mon to Fri)

Need strong mailroom experience ****All candidates should have a valid license as will need once become FTE. Also need to be flexible to work up to 7p and on saturdays as required. No exceptions**

Job Duties And Responsibilities
- Runs high volume copy machines and performs binding and finishing work.
- Operating high volume document imaging systems.
- Operating document image handling software
- Operating MS Office and Email systems for opening, sending and retrieving files
- Opening, saving and transferring PC files based on established protocols
- Accessing document management systems via established protocols
- Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
- Maintains records for management reports and inventories of supplies needed.
- Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
- Calculates charges for jobs performed and maintains some billing logs.
- Responds to and coordinates all service calls required by customer.
- May perform filing duties in conjunction with specific customer requests.
- Delivers completed jobs to pre-determined customer locations within and outside of the site.
- Maintains daily meter and service logs.
- May travel between customer's buildings.
- Answers customer questions regarding status or feasibility of job requests.
- Ensures upkeep of convenience copier areas by keeping neat and well stocked.
- Performs duties related to the shipping of materials.
- Performs duties related to the receiving of materials.
- May perform meeting room and conference room set ups.
- May perform building occupant moves within assigned facilities.
- May perform re-lamping and light maintenance duties as assigned.
- May perform occasional cleaning duties as needed.
- May require periodic overtime on nights and weekends, including off-hour emergency response.
- Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
- Uses all copier equipment, calculator, fax machine, postage meter and some PC.
- Performs filing duties, which may include 'purging' and archiving old documents.
- Performs other duties as assigned.

Minimum Qualifications
Qualifications (Education, Experience and Certifications)
Typically Required:
- Requires high school diploma, GED and 1 -2 years of experience or equivalent experience in a related field.
- Some related copy job experience is preferred.
- May require valid driver's license and minimum levels of auto insurance coverage per policy.
Employment Type: Contractor
Salary: $ 18.00 Per Hour

Job Tags

Hourly pay, Permanent employment, Contract work, For contractors, Flexible hours, Shift work, Night shift, Saturday,

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