Customer Success Manager Job at SimilarTech, San Francisco, CA

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  • SimilarTech
  • San Francisco, CA

Job Description

We are looking for a highly motivated, proactive, persuasive, quick learning and goal-oriented individual to join the Company’s Customer Success Team. Including managing existing customers and developing long-term partnerships.

Responsibilities

  • As a Customer Success Manager you will manage and develop long-term partnerships with some of the biggest online technologies in the world!
  • Increase renewal rates and reduce churn and influence future lifetime value through higher product adoption and customer satisfaction
  • Identify and facilitate up-sell opportunities to drive new business growth

Requirements

  • 1+ years’ experience in customer-facing organizations preferably at enterprise or mid-market SaaS companies
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Passion for technology
  • Experience with every single step of a sales process from sales development to closing deals, with building sales pipeline, upsell techniques
  • Competitive and driven with a strong work ethic and motivation to succeed
  • English mother tongue and excellent oral and written communication and persuasion skills

Preferred

  • Some technical background
  • Experience working in a startup environment

Job Tags

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