Job Description

The Director of Facilities Operations is responsible for overseeing the maintenance, operations, and strategic planning of all company facilities and environmental services. This role ensures that buildings and grounds are safe, functional, and efficient, aligning with the organization's goals and regulatory standards.

Job Duties:

• Collaborate with the Facilities Manager and other departments to ensure proper maintenance, repair, and upgrade of the property, including equipment, public and heart-of-house areas, grounds, etc.
• Monitor, train, and advise all managers, supervisors, and department team members to align them with department and company objectives.
• Prepare reports on department progress or as required by the Vice President of Facilities Operations.
• Monitor contracts and agreements with outside contractors.
• Coordinate inspections by governmental inspectors.
• Ensure the facility complies with relevant laws, regulations, and safety standards.
• Monitor all vendor maintenance contracts, including but not limited to waste removal, pest control, interior/exterior landscaping, kitchen hood and duct cleaning/maintenance, interior/exterior neon lighting, snow removal, marble maintenance, etc.
• Oversee the maintenance of the Sky River property.
• Work with Security to establish and maintain key matrix and key issuance protocol.
• Assist with the development of operational and capital budgets for departments to support current operations and future facility needs.
• Coordinate property-wide capital improvement budgets and contract awards.
• Ensure responsible financial management of all purchases and expenses for Facilities and Environmental Services.
• Communicate financial, customer satisfaction, and employee satisfaction goals and ensure they are achieved and/or exceeded.
• Work with the Vice President of Facilities to support corporate goals and strategies.
• Support the Sky River culture and team philosophy throughout the property.
• Ensure all associates adhere to all departmental and company policies.
• Promote positive customer relations by providing prompt, courteous, and efficient service.
• Maintain accurate property information through daily use of talent portal, email, and other forms of communication.
• Maintain confidentiality of all Sky River proprietary information.
• Resolve customer complaints in a manner that promotes positive customer relations.
• Oversee all talent hiring, scheduling, training, development, evaluating, and coaching for the department.
• Perform other tasks as assigned.

Requirement

• Must be 21 years or older.
• Bachelor’s Degree in a related field or equivalent work experience required.
• 7 years in maintenance, engineering, and/or construction.
• 5 years in a supervisory capacity for a casino, data center, or hospitality organization preferred.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient in all areas of maintenance, engineering, and construction.
• Strong knowledge of construction codes and life safety systems.
• High customer service standards.
• Experience with computer, BMS, and I/P systems required.
• Strong blueprint and schematic reading skills required.
• HVAC experience preferred.
• Previous experience with union contracts preferred.

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