Information Technology Specialist I Job at Public Utilities Commission, Sacramento County, CA

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  • Public Utilities Commission
  • Sacramento County, CA

Job Description

Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please  to open the examination bulletin and follow the instructions on “How to apply”.

The examination is a separate process from applying for this vacancy.Please be sure to follow all instructions for each process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.

Under the direction of the IT Supervisor II, and in the domain of Client Services, the incumbent will serve as a key member of the Information Technology Services Division, Client Solutions Section. Heavily interacting with end users, the Client Solutions section is responsible for the first line support for the Commission's computing hardware, software, printers, network, and system-related issues. The IT Specialist I aids clients requiring high technical expertise on a broad range of hardware/software on all CPUC-assigned equipment.

to share with the California Public Utilities Commission how you first learned about this position, this will assist us in our recruitment efforts. 

You will find additional information about the job in the .

Working Conditions

Travel is required .

Positions at the CPUC may be eligible for telework under Government Code 14200 for eligible applicants residing in California, and subject to meeting the telework eligibility criteria.

Special Requirements

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.


Please number your responses in the same order as the questions are listed, 1- 3. Do not consolidate your responses .

  1. Describe your experience supporting staff at an enterprise level within an IT ServiceDesk environment, including supporting remote staff.
  2. Describe a time when you had to implement a new technology. What steps did you take to ensure the implementation was a success?
  3. Please describe a specific example from your work experience where you had to resolve a “server not found” issue for a customer. What trouble shooting steps did you take to resolve the issue? What was the outcome?

For assistance in completing the SOQ, you may want to consider watching the following video from CalHR's Training Catalog

It is strongly encouraged to apply through your CalCareer Account at

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are using education to meet the minimum qualifications for this position , you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.

Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline. Foreign education credential evaluation services can be found at 

Employment information on the STD 678 State Application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered.

Only the most qualified candidates will be invited to an interview.

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Experience supporting staff at an enterprise level within an IT ServiceDesk environment including supporting remote staff.
  • Experience configuring, testing, deploying, and troubleshooting Microsoft Operating Systems, Microsoft Office, Mobile Device Management, Microsoft Remote Desktop, Asset Management, and Service Now ITSM.
  • Experience in Webex and Microsoft Teams conference configuration and troubleshooting.
  • Experience creating and working on various technical documents such as policies, procedures, standards, regulations, reports, evaluating alternatives, and preparing recommendations for implementation to management.
  • Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.

Benefits

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - (SOQ) is required. Please see “Special Requirements” for instructions.

Job Tags

Permanent employment, Full time, Work experience placement, Remote job,

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