IT Maintenance and Repair Technician Job at SAIC, Springfield, VA

  • SAIC
  • Springfield, VA

Job Description


This is a Maintenance Section position in support of the Department of State (DOS) Vanguard Contract.  The IT Maintenance & Repair Technician is responsible for equipment bench test, troubleshoot, repair, validate reported digital equipment problems, and provide information and communications technology (ICT) equipment end-of-life procedures.

Description of Duties: 

  • Interface and coordinate with the Maintenance Team for ICT equipment troubleshooting and repair.
  • Provide responsive troubleshooting remediation support to post on defective ICT equipment to resolve reported issues using manufacturer manuals and/or the support of vendor’s troubleshooting instructions via telephone or emails.
  • Inspect, diagnose, and validate returned ICT equipment problems and coordinate with Maintenance Help Desk Specialist for warranty equipment repair.
  • Perform and record testing, troubleshoot, activity, and results using DOS REMEDY system.
  • Repair out-of-warranty ICT equipment as required .
  • Provide accurate and physical ICT equipment accountability during the process of repair/disposal.
  • Perform ICT equipment decommissioning and disposal in accordance with DOS policies and procedures.
  • Perform in-house storage media sanitization in accordance with DOS policies and procedures.
  • Perform other maintenance related duties as assigned.


Required Education & Experience:

  • High School/GED with five (5) years of experience; Associates and three (3) years.
  • Hands on experience with IT equipment repair. 
  • Ability to follow policies and procedures. Experience with policies regar ding decommissioning and disposal of equipment is highly preferred.
  • Knowledge of help desk ticketing systems.
  • Ability to track and manage equipment through the repair process.
  • Knowledge of networking and telecommunication equipment.
  • Prior experience dealing with and contacting equipment vendors for repair items.
  • Ability to multi task in a high paced environment.
  • Demonstrates strong work and professional ethics.
  • Strong team player.

Required Clearance

  • US Citizenship.
  • Active secret clearance with the ability to obtain a top secret clearance.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Job Tags

Contract work,

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