IT Support - Campus Dining Job at Aramark, Cleveland, OH

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  • Aramark
  • Cleveland, OH

Job Description

The Campus Dining IT Analyst for Cleveland State University is a hands-on support associate that serves as a liaison between the unit location, client, tech vendors and corporate IT.

Job Responsibilities

• Supports the campus in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.

• Produces a positive customer experience by engaging the support teams to ensure professional handling, timely communications and resolution of support needs.

• Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.

• Lead Resource in development of Technology Sessions to keep technology resources in the region engaged and informed.

• Project Manages objectives from insight provided from the IT Director and region leadership.

• Participates in Deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues.

• Participates in Service VOC Calls and identifies actions for improvement.

• Utilizes ITSM policies to meet the objectives of the Collegiate Hospitality Field Service Team.

• Ensure a high level of quality assurance and customer service is maintained.

• Performs other duties as assigned.

Qualifications

• Associate degree in information technology Field or equivalent work experience is required. Bachelor’s Degree is preferred.

• Three to five years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions.

• Strong analysis, organization, communications, interpersonal skills, and project management skills are essential.

• Solid proactive decision-making skills are required.

• Experience with hospitality customer technologies is required.

• Excellent analytic skills, Knowledge of ITIL practices and Service Now software.

• Ability to travel as needed

#FS-300

Job Tags

Work experience placement,

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