The Campus Dining IT Analyst for Cleveland State University is a hands-on support associate that serves as a liaison between the unit location, client, tech vendors and corporate IT.
• Supports the campus in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.
• Produces a positive customer experience by engaging the support teams to ensure professional handling, timely communications and resolution of support needs.
• Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
• Lead Resource in development of Technology Sessions to keep technology resources in the region engaged and informed.
• Project Manages objectives from insight provided from the IT Director and region leadership.
• Participates in Deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues.
• Participates in Service VOC Calls and identifies actions for improvement.
• Utilizes ITSM policies to meet the objectives of the Collegiate Hospitality Field Service Team.
• Ensure a high level of quality assurance and customer service is maintained.
• Performs other duties as assigned.
• Associate degree in information technology Field or equivalent work experience is required. Bachelor’s Degree is preferred.
• Three to five years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions.
• Strong analysis, organization, communications, interpersonal skills, and project management skills are essential.
• Solid proactive decision-making skills are required.
• Experience with hospitality customer technologies is required.
• Excellent analytic skills, Knowledge of ITIL practices and Service Now software.
• Ability to travel as needed
#FS-300
Job Description and Duties This Job Control is listed Until Filled. Applications will be reviewed on the following dates: 12/06/24, 12/20/24,1/3/25, 1/17/25, 1/31/25, 2/14/25, 2/28/25, 3/14/25, 3/28/25, 4/11/25, 4/25/25, 5/9/25~ This classification is subject...
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