Italian Customer Service Representative - Onsite in Mosta, Malta Job at Cross Border Talents, Malta

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  • Cross Border Talents
  • Malta

Job Description

Job Title: Italian-Speaking Airline Support Agent

Location: Mosta, Malta

Work Model: Onsite

Job Overview:

We are looking for enthusiastic and fluent Italian-speaking Support Agents to join our airline customer service team. As an Airline Support Agent, you will assist customers via phone, social media, chatbox, and emails, addressing queries related to our services. Full training will be provided, and career growth opportunities are available within the company.

Key Responsibilities:

  • Assist customers with inquiries via phone, chat, and email
  • Provide timely and accurate information regarding airline services
  • Handle customer queries with a professional and friendly attitude
  • Maintain high levels of communication and customer satisfaction
  • Collaborate with team members and work independently

Requirements:

  • Fluent in Italian and English
  • Strong communication, writing, and listening skills
  • Can-do attitude with the ability to work with minimal supervision
  • Computer literate.
  • Previous customer service experience is required
  • Flexible to work Monday to Sunday

Salary and Benefits:

  • Basic Salary:
    • 1st month (Training): EUR 5.50 per hour
    • From 2nd month: EUR 7.48 per hour
    • From 7th month: EUR 7.74 per hour
    • After 1 year (performance-based): EUR 8.21 per hour
  • Language Allowance: EUR 600 annually (paid monthly)
  • KPI Bonus: Up to EUR 2,500 per year (eligible after 6 months)
  • Benefits:
    • Full training
    • Basic health insurance (after 6 months)
    • Career progression opportunities
    • Mobile and gym packages
    • Staff discounts in local businesses
    • Monthly events
    • Free on-site parking

Working Hours: Monday to Friday, 08:00 17:30

This is a great opportunity for those seeking job stability and career growth in the airline industry. Apply today!

Job Tags

Hourly pay, Local area, Flexible hours, Sunday, Monday to Friday,

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