LIVE CHAT AGENT - REMOTE (Full-Time and Part-Time) Job at River City Science Academy, Seattle, WA

eTlDWWxnMzVubWkycWt1TFlvV1REOGpuMVE9PQ==
  • River City Science Academy
  • Seattle, WA

Job Description

Description

We are seeking an enthusiastic and dedicated Live Chat Agent to join our dynamic team at a leading elementary school in Seattle, Washington. This position offers the flexibility of both full-time and part-time hours and the opportunity to work remotely. As a Live Chat Agent, you will be the first point of contact for parents, students, and prospective families, providing exceptional customer service through live chat channels. You will play a crucial role in enhancing our school’s communication and ensuring that inquiries are addressed promptly and efficiently.

Responsibilities

  • Engage with parents, students, and community members through live chat, addressing inquiries and providing accurate information about school services and programs.
  • Maintain a high level of professionalism and empathy while interacting with users, ensuring a positive customer experience.
  • Document and track chat interactions, including queries, feedback, and resolutions, to help improve service quality.
  • Collaborate with other school departments to escalate complex issues and ensure timely follow-up.
  • Participate in training sessions to stay updated on school policies, programs, and services.
  • Monitor and report trends in customer inquiries to help improve overall communication strategies.

Requirements

  • High school diploma or equivalent; further education in customer service or education-related fields is a plus.
  • Strong written communication skills with a focus on clarity and professionalism.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Experience in customer service is preferred but not required; a willingness to learn is essential.
  • Familiarity with live chat systems and customer relationship management (CRM) software is a plus.
  • Must have a reliable internet connection and a quiet workspace suitable for remote work.

Job Tags

Full time, Part time, Remote job,

Similar Jobs

Great Basin Industrial

Pipe Welder Job at Great Basin Industrial

 ...Great Basin Industrial, a construction company with offices in Texas, New Mexico, Wyoming, and Colorado is seeking a highly skilled Pipe Welder to join its fast-growing team. The successful candidate will have a solid work history as a welder and be able to work in a fast-... 

All Fur Pet Grooming

Pet Groomer Job at All Fur Pet Grooming

 ...We are looking for a passionate, positive, and caring pet groomer to perform all grooming-related duties necessary to ensure that pets look and feel their best. Pet safety is our number one priority and we treat each pet like our own fur baby! We are a team-oriented company... 

Aimbridge Hospitality

Laundry Attendant Job at Aimbridge Hospitality

 ...Informacin disponible en espaol a continuacin. The Laundry Attendant maintains constant supply of clean linens for the hotel. Performs all stages of linen processing including collecting transporting sorting weighing loading and unloading (washers dryers and chutes... 

Lindens

Event Coordinator Job at Lindens

The food & beverage team at Arlo SoHo is looking to hire a reservationist & events coordinator. In this role, you will be the first line of contact for all guests looking to join us in many different capacities. Arlo SoHo offers its guests five different event spaces,... 

WorkatHomeJB

Data Entry Clerk Work From Home - Part-Time Survey Participants Job at WorkatHomeJB

 ...Position: Data Entry Clerk Work From Home PartTime Focus Group Participants (Side Gig) We are...  ...Benefits: Flexibility to take part in discussions online or inperson....  ...someone just looking for a flexible part time remote work at home job this is a great...