Marchay is a curated, membership-based travel service and community for some of the most sophisticated travelers on the market. Recognized by several leading publications as one of the premier luxury travel services, Marchay’s model provides a unique approach and complete solution to manage its members high-end travel needs.
A key benefit to membership at Marchay is unbiased service by your own dedicated Senior Travel Advisor and team. Marchay provides unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas with additional amenities and preferred partner benefits at over 1,200 hotels, globally.
_ ***Although we are not actively hiring, we are always accepting resumes for both Luxury Travel Advisors and Senior Luxury Travel advisors. Please use this job posting to submit your resume for either position.*** _
Role Description: Travel Advisor
As a Travel Advisor, you will work on a highly collaborative and fast-paced team led by a Senior Travel Advisor and alongside another Travel Advisor. You will execute trips for members from conception to completion, including trip research, correspondence with suppliers and concierges, booking of all details, and constant communication and collaboration with your team and your members. The ideal candidate is someone who has good industry experience –preferably in the luxury sector – is highly organized and detail-oriented, and is ready to collaborate on executing trips for members at the highest level. Please note that this is not an entry-level role and previous travel advisor experience is required. You will...
Role Description: Senior Travel Advisor
As a Senior Travel Advisor, you will lead a team of Travel Advisors and must be exceptional in client relations and execution of various high-end travel arrangements, from building custom and highly-detailed itineraries to handling all systems and bookings. The ideal candidate is someone who has extensive industry experience – preferably in the luxury sector – can excel as the leader of a team, and is simultaneously a meticulous and fast-paced worker. Please note that this is not an entry-level role and significant previous travel advisor experience is required. You will...
Lead a team of talented, passionate luxury travel advisors with an exceptional group of high-end travelers as your clients
Maintain strong and highly personalized relationships with all of your members, in order to best plan their travels based on their tastes and preferences
Spearhead your team’s research on destinations, activities, dining experiences, etc.
Handle execution of all trip booking details from hotels to transfers to reservations and more
Work directly with hotels, villa suppliers, DMCs and local fixers globally
Build detailed and comprehensive travel itineraries
Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
Be proactive and creative; seek out solutions off the books when needed
Be an added voice in the conversation and accompanied projects surrounding Marchay’s growth and development as a company
You are based in North America and are willing to work Eastern Time Zone hours
You have 2+ years of experience (Luxury Travel Advisor) or 5+ years of experience (Senior Luxury Travel Advisor) planning luxury travel either as an independent contractor or company employee
You are comfortable working on 30-40 trips at once (Luxury Travel Advisor) or 50-60 trips at once (Senior Luxury Travel Advisor
You have experience working with large amounts of data and staying organized using a CRM (e.g., itineraries, trip feedback, client information, etc.)
You are well-versed in working with luxury hotels, first and business class air, DMCs, villa suppliers, guides, etc
You have a sophisticated understanding of a high-end consumer’s lifestyle and travel trends
You have a demonstrated ability to deliver a great client experience with ease and grace
You have excellent verbal and written communications
You can multitask easily and have outstanding time management skills
Bonus points for Sabre GDS knowledge, Salesforce CRM expertise, and experience working on or leading a team
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