Job Description
Responsibilities for this Position
Location: USA VA Falls Church - 3170 Fairview Park Drive (VAC466)
Full Part/Time: Full time
Job Req: RQ181153
Type of Requisition: Regular
Clearance Level Must Currently Possess: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Suitability: Public Trust/Other Required: None
Job Family: Functional Experts
Job Qualifications: Skills: Analytical Thinking, Communication Services, Customer Service Operations, Operations Support, Telecommunications
Certifications: Experience: 1 + years of related experience
US Citizenship Required: Yes
Job Description: Support the Cybersecurity and Infrastructure Security Agency (CISA) Priority Communications Services as a Service Center Analyst to provide Federal, State, Local, Territorial, and Tribal levels of government and National Security/Emergency Preparedness (NS/EP) authorized users with priority secure, reliable, and resilient communication services under any circumstances causing network congestion or overload through Priority Telecommunications Service (PTS) programs.
Responsibilities: Candidate will serve on a team to support the PTS OSS Service Center for Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), Telecommunications Service Priority (TSP), and future PTS capability customers and support systems.
HOW YOU WILL MAKE AN IMPACT:
- Support the PTS Operational Support System (OSS) Service Center Task Lead, with expected roles including:
- Administering the OSS Service Center.
- Supporting the Customer Service Help Desk, as directed.
- Interfacing with service providers.
- Interfacing with service user organizations.
- Interfacing with service users and points of contact.
- Interfacing with Priority Services Area Representatives (PAR) and other outreach staff as directed by ECD.
- Supporting management and administration of a User Council
- Support the development and maintenance of a Service Center Concept of Operations (CONOPS) to provide operational and administrative support to accomplish the mission, including but not limited to:
- Follow and expand on the Service Center CONOPS; submit updates to the CONOPS as required.
- Maintain and, when tasked, expand the Service Center functionality.
- When tasked, provide additional PTS operational and administrative support based on the rapidly evolving requirements in order to meet the needs of the targeted NS/EP community and emergency events.
- Support administration of the bi-annual User Council to include, but not limited to: employing modern technology solutions for virtual meetings; agenda development, content development, meeting minutes, speaker logistics, and invitations.
- Administer a quarterly user outreach product to include, but not limited to: content development and distribution.
- Develop and administer communications/notices en masse to users related to specific national security and emergency preparedness events.
- Develop outreach materials related to the use of the priority communications services
- Support efforts in the development and maintenance of the PTS Operational Support System, to include but not limited to user experience feedback, testing of new modules, reporting bugs, and enhancement recommendations.
- Support a Customer Relationship Management Tool for tracking customer information.
REQUIRED QUALIFICATIONS:
- Understanding and experience with PTS GETS, WPS, and TSP operations.
- Understanding and experience with PTS service center and help desk operations.
- Experience supporting the planning, initiating, and managing information technology-related projects.
- Experience supporting the assessment of business implications and monitoring progress of projects to assure deadlines, standards, and cost targets are met.
- Possess an active SECRET clearance and possesses eligibility requirements to access classified information.
- Possess excellent written and verbal communications skills with the ability to articulate complex mission information to members of U.S. Government's leadership.
- Capable of establishing and cultivating effective relationships with partner agency personnel, third party vendors, and adjacent programs.
- Self-sufficient and capable of maintaining required operational tempo when working autonomously or with minimal supervision.
- 1+ years of relevant experience
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $59,500 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Remote
Work Location: USA VA Falls Church
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI244202892
Support the Cybersecurity and Infrastructure Security Agency (CISA) Priority Communications Services as a Service Center Analyst to provide Federal, State, Local, Territorial, and Tribal levels of government and National Security/Emergency Preparedness (NS/EP) authorized users with priority secure, reliable, and resilient communication services under any circumstances causing network congestion or overload through Priority Telecommunications Service (PTS) programs.
Responsibilities: Candidate will serve on a team to support the PTS OSS Service Center for Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), Telecommunications Service Priority (TSP), and future PTS capability customers and support systems.
HOW YOU WILL MAKE AN IMPACT:
- Support the PTS Operational Support System (OSS) Service Center Task Lead, with expected roles including:
- Administering the OSS Service Center.
- Supporting the Customer Service Help Desk, as directed.
- Interfacing with service providers.
- Interfacing with service user organizations.
- Interfacing with service users and points of contact.
- Interfacing with Priority Services Area Representatives (PAR) and other outreach staff as directed by ECD.
- Supporting management and administration of a User Council
- Support the development and maintenance of a Service Center Concept of Operations (CONOPS) to provide operational and administrative support to accomplish the mission, including but not limited to:
- Follow and expand on the Service Center CONOPS; submit updates to the CONOPS as required.
- Maintain and, when tasked, expand the Service Center functionality.
- When tasked, provide additional PTS operational and administrative support based on the rapidly evolving requirements in order to meet the needs of the targeted NS/EP community and emergency events.
- Support administration of the bi-annual User Council to include, but not limited to: employing modern technology solutions for virtual meetings; agenda development, content development, meeting minutes, speaker logistics, and invitations.
- Administer a quarterly user outreach product to include, but not limited to: content development and distribution.
- Develop and administer communications/notices en masse to users related to specific national security and emergency preparedness events.
- Develop outreach materials related to the use of the priority communications services
- Support efforts in the development and maintenance of the PTS Operational Support System, to include but not limited to user experience feedback, testing of new modules, reporting bugs, and enhancement recommendations.
- Support a Customer Relationship Management Tool for tracking customer information.
REQUIRED QUALIFICATIONS:
- Understanding and experience with PTS GETS, WPS, and TSP operations.
- Understanding and experience with PTS service center and help desk operations.
- Experience supporting the planning, initiating, and managing information technology-related projects.
- Experience supporting the assessment of business implications and monitoring progress of projects to assure deadlines, standards, and cost targets are met.
- Possess an active SECRET clearance and possesses eligibility requirements to access classified information.
- Possess excellent written and verbal communications skills with the ability to articulate complex mission information to members of U.S. Government's leadership.
- Capable of establishing and cultivating effective relationships with partner agency personnel, third party vendors, and adjacent programs.
- Self-sufficient and capable of maintaining required operational tempo when working autonomously or with minimal supervision.
- 1+ years of relevant experience
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $59,500 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: None
Telecommuting Options: Remote
Work Location: USA VA Falls Church
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI244202892
Job Tags
Holiday work, Full time, Temporary work, Part time, Work experience placement, Interim role, Local area, Immediate start, Remote job, Work from home, Worldwide, Flexible hours,