Program Manager, Amazon Exports, Cross Border Delivery Experience Job at Amazon.com Services LLC, Austin, TX

eU5hY2tBajVuMlcvcVVxS1lJK1RCOC9yMFE9PQ==
  • Amazon.com Services LLC
  • Austin, TX

Job Description

DESCRIPTION

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.

Key job responsibilities

This position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learn and be curious, and ownership.
A day in the life

1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.
2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.
3. Deep dive processes and programs to identify and action on root causes.
4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.
5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.
About the team

Program Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world. Position locations are Seattle, WA or Austin, TX.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Job Tags

Full time, Worldwide,

Similar Jobs

Greater Baltimore Medical Center

Travel Registered Nurse Peds Job Job at Greater Baltimore Medical Center

Embark on a transformative journey as a Registered Nurse in Pediatrics, with incredible opportunities in Maryland, Baltimore. This position...  ...way. Our dedicated team is available 24/7 to assist you while traveling, ensuring that you have the support you need to provide the... 

Dynamics ATS

Welder Job at Dynamics ATS

 ...2025 Location Houston, TX Type of Employment Contract Hire Employer Info Our client produces heavy specialty...  ...experience in 0.062 wire dual shield and back gauging for CJP welds Job Description They need to have experience with using... 

NavitsPartners

Registered Nurse - Med/Surg - RN24-16008 Job at NavitsPartners

 ...Location: Manhattan, NY Pay Rate: $55 - $57/hour Schedule: Nights, 8:00 PM - 8:30 AM Department: Medical Surgical...  ...update patient records and charts Adhere to best practices and nursing standards Requirements: Minimum 2 years of recent Med/Surg... 

Think Team Dillick

Real Estate Showing Assistant Job at Think Team Dillick

DescriptionLove Real Estate and love the money but have trouble getting clients? Work for our top producing agents who will give you the leads and all you have to do is convert and close. We are looking for an experienced Showing Agent. We need someone who will fit... 

UnionMain Homes

New Home Sales Associate - Part Time Job at UnionMain Homes

 ...Sales Associates: Part Time hours. Can discuss more during the interview process. Provide on-site coverage at our sales offices on...  ...determine buyers housing needs and interests, demonstrate our model home and/or inventory homes and lots based on the prospects needs....