Job Description

iTrust Wellness is seeking a skilled and experienced Revenue Cycle Manager to join our team! This role will oversee the entire revenue cycle process, ensuring efficient and accurate processing of patient and insurance collections, and maintaining compliance with industry regulations. The ideal candidate will be committed to excellence, innovation, and teamwork in all facets of the role. 

iTrust Wellness LLC has been named the "Best Mental Health Provider" of the Upstate for 2023 & 2024 thanks to our team’s commitment to our patients!  Come join our team and see why iTrust has also been named one of Greenville Business Magazine’s “Top Workplaces” in South Carolina for 2023 and 2024.

 

Professional Qualifications:

• 5-7 years of experience in Revenue Cycle Management (RCM). 
• Minimum 3 years of managerial or supervisory experience in a healthcare setting. 
• Bachelor's degree in Healthcare Administration, Business Administration, Finance, or a related field preferred.
• Proficiency in medical coding, including ICD-10, CPT, and HCPCS coding systems.
• Experience in identifying and resolving revenue cycle issues, optimizing billing workflows, and reducing claim denials. 
• Ability to analyze complex financial and operational data to drive performance improvements. 
• Strong leadership skills with the ability to manage and motivate a team. 
• Ensure compliance with all relevant healthcare regulations and standards, including HIPAA, Medicare, Medicaid, and other federal and state requirements, to maintain the integrity and security of patient information and financial practices. 
• Excellent verbal and written communication skills for effective interaction with staff, providers, and patients. 
• Commitment to providing exceptional customer service to patients and internal stakeholders.

• Location: West Greenville Campus (125 Commons Way, Greenville, SC 29611) 
• Schedule: Monday-Thursday, 7:30AM-4:30 PM; Friday, 7:30AM-12:00PM 
• General responsibilities:
  • Oversee RCM Service:
    • Work with third-party revenue cycle service, DrChrono, to manage patient and insurance collections processes.
    • Prepare regular reports on revenue cycle performance. 
    • Analyze data to identify trends and opportunities for improvement and present findings and recommendations to the leadership team.
  • Customer Service:
    • Handle escalated patient inquiries regarding billing and payments to ensure high levels of customer service. 
    • Work with patients on payment plans and financial assistance programs.
    • Oversee the patient dismissal process related to billing, coordinating with Office Manager and clinical teams as appropriate. 
  • Provider Enrollment & Credentialing:​​​​​​​
    • Submit new applications to government and commercial payers for new providers joining the practice.  
    • Maintain provider CAQH profiles and directory listings information updating as necessary.
  • ​​​​​​​Staff Development & Quality Assurance: 
    • Provide ongoing support and development opportunities for revenue cycle team. 
    • Conduct regular audits to ensure accuracy and compliance with policies and procedures. 
    • Assist Clinical Director in periodic clinical documentation auditing.

• Salary Range - $70,000-85,000/year (based on experience level)
• Paid Time Off (PTO) – 15 days (120 hours).
• Paid Company Holidays – 5 days (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving) 
• Paid End-of-Year Break (Dec. 24-Jan. 1) – office-wide closure for the holidays to rest and recuperate. 

• Medical, Dental, and Vision Insurance – Company Contributed
• Short-Term and Long-Term Disability Insurance – 100% Company Covered 
• Life Insurance Policy – 100% Company Covered 
• 401K with Employer Match

Note: This job description is intended to convey essential duties and responsibilities and is not an exhaustive list of all functions and tasks required. The company reserves the right to modify the duties and responsibilities of the position as necessary. Please submit your resume, to be considered for this position. Current or previous patients of iTrust Wellness Group are ineligible to apply.

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