Job Description

Job Summary:

The Senior Employee Success Consultant supports managers and individual contributors through objective coaching, problem-solving and decision-making assistance, guidance and skill-building to ensure employee success with people-related situations. The senior consultant is responsible for developing and executing programming related to onboarding and engaging new employees and other special projects as determined necessary for Human Resources to best serve staff and faculty campus-wide.

Due to the University closure from December 23, 2024 to January 6, 2025, delays in the application process may occur. We appreciate your patience as we work diligently in reviewing all applications.

Duties & Essential Job Functions:

1. Serves as an initial contact to provide coaching and counseling for managers or individuals seeking guidance associated with relationship management, conduct or behavior.
2. Identifies and executes appropriate proactive training/coaching in partnership with EES or other campus SMEs to improve manager skills, achieve productive workplaces, or address performance issues of employees.
3. Supports, develops, and coaches managers and supervisors to manage employee success issues using University procedures and best practice, ideally resolving issues at department level where possible.
4. Provides direction on and ensures TCU policies, standards, and procedures are met, followed and maintained in accordance with Federal/State/Local laws.
5. Conducts effective and objective human resources workplace/ employment-related inquiries or assessments, or in partnership with Office of Institutional Equity; maintains clearly articulated, up-to-date documents related to disciplinary matters, including but not limited to notes, digital case files, incident reports, formal corrective action documents/plans and investigation reports.
6. Serves as a point of contact for hiring managers and newly hired staff employees to maximize success of acclimating new employees; helps organize pre-orientation logistics of new employees; communicates with hiring managers and presenters; coordinates targeted new employee orientation for units that hire large numbers at once as needed; coordinates Connection Coach program/mentoring for new employees.
7. Oversees and delivers employee orientation sessions and onboarding events for new employees and supervisors throughout the year; develops and maintains relevant content/curriculum and service delivery methods/materials; provides onboarding sessions for specific employee groups and managers.
8. Manages Page Up onboarding module and partners with HRIS to ensure accurate exchange of information between Page Up, PeopleSoft and any other enterprise data management systems or applications.
9. Ensures orientation, onboarding, and transition programs are accessible for ADA and language needs.
10. Collaborates with EES colleagues to evaluate with new employees and supervisors if a knowledge gap is the source of performance issues and determines shared-accountability performance improvement solutions using professional development plans (individual or departmental); follows up with 30/60/90 concern areas.
11. Facilitates communication and effective working relationships with employees/managers at all levels and functions; balances employee advocacy with stewardship of University's needs, goals and values; provides direction and support to TCU employees regarding complaints and issues; collaborates with managers and employees to improve work relationships, build morale, and increase productivity and retention.
12. Performs other related duties as assigned.

Required Education & Experience:

• Bachelors’ degree in Business, Human Resources, Organizational Psychology, Labor Relations or related.
• 4 plus years’ experience in human resources, counseling, social work, conflict mediation or related including demonstrated experience managing people-related conflict, team dynamics or employment situations.

Preferred Education & Experience:

• Master’s degree.
• Experience planning, coordinating and scheduling logistics for multiple and/or simultaneous events.

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• Certified Facilitator of Core Strengths or other individual and team assessments.
• Bilingual (English/Spanish).

Knowledge, Skills & Abilities:

• Knowledge of concepts in employee success, orientation, talent development, and manager development.
• Knowledge of project management techniques and implementation.
• Knowledge of principles and practices to resolve work-related conflicts and address workplace misconduct.
• Knowledge of Human Resources, University policies and procedures, applicable employment and labor laws.
• Skill in writing, developing presentations and presentation techniques; proven success with developing and delivering employee development programming in an organizational context.
• Skill in case management software, Microsoft Office, Zoom or other virtual meeting software.
• Ability to discern regulatory, legal, and compliance issues from conduct, behavior, and performance matters.
• Ability to assess and identify risk probability of workplace/employment-related conflicts, issues or disputes to determine escalation potential.
• Ability to work with a diverse, multi-generational, dynamic workplace and employees at all levels; assure that new employees integrate effectively into the organization.
• Ability to design, implement and improve programs.
• Ability to simultaneously manage multiple projects and meet identified deadlines.
• Ability to work with a high degree of accuracy, troubleshoot issues and implement operational improvements.
• Ability to work successfully as a member of a team serving a common goal.
• Ability to present to diverse audiences at all levels of the higher education organizational structure.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is primarily indoors and sedentary and is subject to schedule changes and/or variable work hours.
• Work requires traveling across campus and frequent interaction with others.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.
• This role is an on campus, in-person position.

AA/EEO Statement:

As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law. 

About Texas Christian University

TCU is all about the experience. This is a place where students learn how to adapt to whatever the future might bring, develop critical thinking skills and expand their creativity. With a choice of rigorous academic programs in 130 undergraduate areas of study, 61 master’s level programs and 24 areas of doctoral study, Horned Frogs have opportunities to search for meaning and examine values, yet graduate well-prepared for professional accomplishment. Whether in the fine arts or business or engineering, Horned Frogs can develop their full creative potential here. For example, both MBA and undergraduate students at the Neeley School of Business benefit from an experience ranked at the top by Bloomberg Businessweek and U.S. News & World Report — not in spite of, but because of, the focus on the individual. At TCU, professors love being in the classroom. These mentoring teacher-scholars also conduct well-published, leading-edge research, often with undergraduates at their sides. Horned Frogs live, learn and play 24-7 in a 277-acre setting in a vibrant city. They work out in state-of-the-art recreation facilities, catch Big 12 NCAA athletic competition and participate in 200+ organizati ... ons, all without leaving the campus. That’s when they’re not providing thousands of hours of volunteer service to their community, interning in New York or LA, practicing journalism in Washington, D.C., experiencing international business in China or perfecting Spanish in Seville. It’s how Horned Frogs are learning to change the world.

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