Web Solution Engineer - 18045616273 Job at Support Shepherd, Remote

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  • Support Shepherd
  • Remote

Job Description

Position: Web Solution Engineer

Work Hours (Client): Mondays to Fridays, EST

Pay Range: $1200 - $1800/month 

Location: Fully Remote

Responsibilities

  • Assess current technology used and develop steps and processes to improve

  • Work alongside account management, operations, customer service and data teams to monitor product performance and resolve bugs/issues

  • Monitor merchant’s international site performance, ensure smooth performance, and take process improvement and Merchants’ feedback, input and requests back to the Product and Engineering teams

  • Provide ongoing education and technical assistance to internal teams and OpenBorder merchants

  • Support the Sales and Product teams in introducing OpenBorder solutions to merchants and partner

Requirements

  • 2+ years experience in project management & engineering
  • 2+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - technical sales or solutions engineer role preferred
  • BS/Master’s degree in Computer Science or another technical field
  • Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
  • Firm understanding of systems integration concepts and API implementation
  • Strong understanding of go-to-market strategies and sales enablement needs is a plus
  • Established problem-solving skills and troubleshooting abilities
  • 1+ previous experience in eCommerce and Logistics/Operations environment is key
  • Knowledge on Shopify and other eCommerce solutions is key
  • Ability to multitask and work well under deadlines in a fast paced environment

Job Tags

Remote job, Monday to Friday,

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